Busy Signal

---

In the case of a part-time cleaner Jackie Alderson of the household bills, saw to climb, until they decided to pawn some of her jewelry.

Among the valuable objects, the secured loans Albemarle and Bond, a medallion was, in the pictures of their deceased parents.

Now, after he saved up the £1,000 needed to restore the 10 rings and two chains, the year-old asks the 57 -, how you ever got your precious belongings again.

The Pawnbroker 's store in Southend-on-Sea is one of More Than 100, on the basis of The Company 's significant financial losses. Its latest set of accounts show that it Lost £3. 3m in the last year, and £1. 6m in the previous year.

"you think you are safe"

"It brought me to tears," said Ms. Alderson, a mother of five and grandmother. "My parents died, and a few things were from my mum, including The Locket with my parents' photos in. "You think that you are safe and I will save you. "

Pawnbrokers let the customer something to offer, what is more valuable than security for a loan, or buy items such as jewelry and Antiques. They lend money quickly, but usually at a worse rate of exchange than banks.

Speedloan Finance, the owner of Albemarle and Bond, has tried to reassure you, the customer, as Mrs Alderson that your belongings are safe and in a pawnbroking centre.

clients were told of the letters sent to you about the status of your items and how you redeem them.

But A Number of customers, such as Ms. Alderson, are in the habit of saving stuff in your local branch with cash. You are restless transmitted over the do so by post or at a bank.

the discomfort is made even worse, because they are able to discuss The Company 's helpline to The Situation or to make a payment.

Mrs Alderson said she had tried to call you at all hours, also about 60 times in total, but The Line was constantly busy. The caller often a Busy Signal or an announcement told them the companies receive a large number of calls, but your belongings are safe. E-mail automatic reply.

Bbc News to explain a response from The Company , the lack of answers. Late on Friday in a statement, he said it was "exploring options available to it".

the search for a buyer for some or all of the transactions module. Employees were in a period of advice or offered voluntary redundancy.

criticism

The Company 's own trade body, The National Pawnbrokers Association (NPA) criticized the failure of The Company to correct calls on the helpline, and the management said The Situation is urgent.

The financial regulator, the Financial Conduct Authority, has said that The Company has to deal with The Situation in an orderly manner, with as little disruption as possible to the customer.

The says: "If your items are expired or about to expire, please note that we will not take any action, we are talking about with your positions up with them. "

The Company 's helpline on 01865 798114, or customers, please send an E-Mail to info@Albemarle bond. com.

If customers are not satisfied with the response from The Company , you can complain to the Financial Ombudsman Service on 0800 023 4567.

pawnbroking work?

for More information, contact the. Consumer advice on pawnbroking is available and the.

personal finance, companies, personal debt, money

Source of news: bbc.com