Chief Customer Officer: Getting Past Lip Service To Passionate Action
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Google books | books.google.com |
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Originally published | 2006 |
Authors | Jeanne Bliss |
Date of Reg. | |
Date of Upd. | |
ID | 2309745 |
About Chief Customer Officer: Getting Past Lip Service To Passionate Action
Drawing on her first-hand experience at top companies as diverse as Lands' End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle. . . .