Consumer Action
| Use attributes for filter ! | |
| Founders | Kay Pachtner |
|---|---|
| Founded | 1971 |
| Date of Reg. | |
| Date of Upd. | |
| ID | 1217593 |
About Consumer Action
Consumer Action is a nonprofit, consumer education and advocacy center, serving consumers in the United States. Founded in 1971, the mission of Consumer Action is to help individual consumers assert their rights in the marketplace and to advance pro-consumer industry-wide change for the benefit of all.
UK driver to win the first round in the VW 'diesel-gate' case
... you are looking for a replacement in a case, it could be the largest Consumer Action in English legal history...
Hotel booking sites to end 'misleading' sales
... Consumer Action group Which? welcomed the CMA s intervention and said the changes should be swiftly implemented ...
Hotel booking sites to end 'misleading' sales
Expedia, Booking. com, Agoda, Hotels. com, ebookers and trivago have been investigated over high-pressure selling tactics and misleading discount claims, The Competition watchdog says.
The Competition and Markets Authority (CMA) was concerned the sites were making rooms seem more popular than they were.
The sites will now say if commissions they receive affect the results.
They also agreed to be clearer with discount claims and hidden charges.
The CMA began its investigation in June 2018 but didn't name the comparison sites it was investigating.
"The CMA has taken enforcement action to bring to an end misleading sales tactics, hidden charges and other practices in the online hotel booking market," said CMA Chairman Andrew Tyrie .
"These have been wholly unacceptable. "
Websites must be clear about their claims Compare like with likeThe CMA will now seek to make the rest of the sector follow the same rules as the six companies it has named, it said.
Consumer Action group Which? welcomed the CMA's intervention and said the changes should be "swiftly implemented".
The companies have all now agreed to The Following , the CMA said:
'Trust'Not all of the six companies had fallen foul of all four of these bad practices, the CMA said.
"You can get some good bargains on these sites, but it is very important that you can trust what they say," Michael Grenfell, executive director of enforcement at the CMA told BBC Radio 4 's Today programme.
Websites have to include all costs from 1 September"We will monitor them," he added.
The companies have until 1 September to comply with the demands, otherwise they could be taken to Court .
travel & leisure industry, competition and markets authority
Source of news: bbc.com
