Fred Reichheld
| Use attributes for filter ! | |
| Gender | Male |
|---|---|
| Age | 72 |
| Born | Cleveland |
| Ohio | |
| United States | |
| Date of birth | January 1,1952 |
| Nationality | American |
| Education | Harvard University |
| Harvard Business School | |
| Harvard College | |
| Date of Reg. | |
| Date of Upd. | |
| ID | 1462545 |
The ultimate question
The Ultimate Question 2. 0 : How Net Promoter Companies Thrive in a Customer-Driven World
Loyalty Effect
Loyalty Rules! How Today's Leaders Build Lasting Relationships
Loyalty-Based Management
HBR's 10 Must Reads on Strategic Marketing
The Enterprise Story--Measuring What Matters
HBR's 10 Must Reads on Strategic Marketing with Featured Article Marketing Myopia, by Theodore Levitt
How the Net Promoter Score (NPS) Can Drive Growth
Bad Profits, Good Profits, and the Ultimate Question
The Measure of Success
Develop a Community of Promoters--By Listening
Deliver-- Building an Organization That Creates Promoters
One Goal, One Number
Why Satisfaction Surveys Fail
Learning from Customer Defecti
Design Winning Customer Strategies
The Ultimate Question 2. 0 : How Net Promoter Companies Thrive in a Customer-Driven World
Loyalty Effect
Loyalty Rules! How Today's Leaders Build Lasting Relationships
Loyalty-Based Management
HBR's 10 Must Reads on Strategic Marketing
The Enterprise Story--Measuring What Matters
HBR's 10 Must Reads on Strategic Marketing with Featured Article Marketing Myopia, by Theodore Levitt
How the Net Promoter Score (NPS) Can Drive Growth
Bad Profits, Good Profits, and the Ultimate Question
The Measure of Success
Develop a Community of Promoters--By Listening
Deliver-- Building an Organization That Creates Promoters
One Goal, One Number
Why Satisfaction Surveys Fail
Learning from Customer Defecti
Design Winning Customer Strategies
Fred Reichheld Life story
Frederick F. Reichheld is an American New York Times best-selling author, speaker and business strategist. He is best known for his research and writing on the loyalty business model and loyalty marketing. He is the creator of the Net Promoter System of management.
Fred Reichheld Photos
