James L. Heskett
| Use attributes for filter ! | |
| Gender | Male |
|---|---|
| Age | 91 |
| Date of birth | May 18,1933 |
| Zodiac sign | Taurus |
| Alma mater | Stanford Graduate School of Business |
| Job | Businessperson |
| Date of Reg. | |
| Date of Upd. | |
| ID | 555347 |
The service profit chain
Service Breakthroughs
The Culture Cycle: How to Shape the Unseen Force that Transforms Performance
Corporate Culture and Performance
The Value Profit Chain: Treat Employees Like Customers and Customers Like
The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Managing in the service economy
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Case Problems in Business Logistics
Marketing
The Service Management Course: Cases and Readings
Logistics Strategy: Cases and Concepts
Lessons in the service sector
Service- Driven Service Company
Student Resource Manual to Accompany Marketing
Mein buntes Englisch- Bildwörterbuch
Business Logistics; Physical Distribution and Materials Management
Logistic Strategy
Service Breakthroughs
The Culture Cycle: How to Shape the Unseen Force that Transforms Performance
Corporate Culture and Performance
The Value Profit Chain: Treat Employees Like Customers and Customers Like
The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Managing in the service economy
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Case Problems in Business Logistics
Marketing
The Service Management Course: Cases and Readings
Logistics Strategy: Cases and Concepts
Lessons in the service sector
Service- Driven Service Company
Student Resource Manual to Accompany Marketing
Mein buntes Englisch- Bildwörterbuch
Business Logistics; Physical Distribution and Materials Management
Logistic Strategy
James L. Heskett Life story
James L. Heskett is an American academic. He is the UPS Foundation Professor of Business Logistics, Emeritus at the Harvard Business School.
