Josie Simpson

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British Airways passengers have expressed their anger at not able to the airline, according to the confusion about the cancellation of Flights .

BA pilots are due to strike on 9, 10 and 27 September , But BA said customers with tickets booked on other Days that their Flights had to be cancelled.

The Company admitted on Saturday that he had said that some passengers, who said by mistake, to

He is, say those who posted, could be more Flights , the additional cost back.

However, it has not commented on how many customers are affected, or the reason for the error.

BA also said it received nearly 40,000 views in The First 24 hours and was around to help around The Clock to fix the problems of the people.

After initially sending an E-Mail informing customers of cancellations take place, tell them to rebook or seek refunds - BA then, at a second E - Mail, some people say that your original Flights would go as planned.

But in the second E-Mail, the passengers as a link, to automatically transfer on their original flight, which means they had to contact BA directly.

Some customers say they have spent hours to try to Get In contact with BA customer service without success.

A woman, Josie Simpson , told the BBC she called the airline to try for 67 times, after A Family vacation to Florida.

The Company 's Twitter feed was flooded with messages from frustrated people.

In response to a passenger, a BA representative said: "We are very sorry that You have difficulties, try to rearrange your Flights .

"Our teams have worked tirelessly to help as many customers as possible in these unique circumstances. "

analysis: A Chaos of BA, in-house production

Katy Austin, Bbc News business correspondent

This is not a good Bank Holiday weekend for the British Airways - But that was a mess from the airline itself.

From the moment he made the mistake, send E-Mails to cancel Flights that do not terminate You , it has always left the customer hot and bothered. People who would have preferred to enjoy the sun of August, instead it was hours and hours trying to phone the airline to understand what is going on.

to be the communication of the Problem seems to be Here - and although the BA has apologized, it is not yet to explain how this faulty E-arrived Mails to be sent.

The airline's communication team was very interested in it, please send us the statistics to show how many employees it has brought in dealing with the problems - and today those who are in a panic about the plans that all additional costs are to be covered. soothes

But , the insurance only a small effect, while the people are still not overwhelmed by on the phone lines.

Some of the affected passengers, said the BBC, You will never have to re-book with BA. It is a sign of The Trust that was lost during a hot weekend and holidays, if the BA has certainly feeling The Heat .

Some customers were told their Flights were scrapped, After All the Links have been confused about whether their decision to accept and a refund has now been cancelled.

the Others are saying, they fear, the left hand out of his pocket.

Ellie Kormis, from Surrey, spent tried all day Saturday to speak to BA was canceled after said one of its Flights for your family on a package tour to Greece.

She Said she ended up booking new Flights , the extended your vacation by Three Days and Extra accommodation, at a cost of More Than £2,000.

"You 're left in a situation where You do not speak with anyone and You fear that You will be either your holiday or leave to lose from the bag," She Said .

BA, then You will be contacted by E-Mail to say that your flight is not cancelled, After All .

She Said it was "an epic mess on your part", she joked, that she had lost hope she would ever get through to speak to someone at the BA.

Ellie Kormis says You made over 70 calls to BA on Saturday But by

A BA spokeswoman said customers were told were cancelled their Flights , the fault and have booked other Flights or other expenses, entitled to a refund if the submitted documents.

Earlier, some people said they were not told that was the case.

Kaelee Matthews, from Cardiff, said BA had told her, it would not give her a refund for their Flights to Orlando the airline had initially cancelled said were - because they were still in operation.

the new Flights with Virgin for both You and your Partner has booked an additional £440 will cost a total of.

"We are disgusted with BA," She Said . "We don't know what to do now. Virgin can't back us, But we understand that. Travel insurers say we are not covered, either. "

Laura Gillespie, 48, from Perth, was also told by BA she was no longer entitled to a refund as your flight from London to Edinburgh, he was, After All .

"I have now said, the Flights are booked with two different airlines going to the same place and I'm £140 down," She Said .

"I know it's not a lot of money, compared to some of the people for thousands of But it is so annoying. "

In response to customers who do not get frustrated in the situation to customer services, BA, said:

The British Airline Pilots Association (Balpa) said on Friday The Strikes were a "last resort", born out of "huge frustration" with the management of the airline.

the rejected pilot, a wage increase in the value of 11. 5% within three years, the airline In July .

BA says it - with a fleet of More Than 280 aircraft and a BA plane from somewhere in The World every 90 seconds.

What can I claim if my flight is affected by The Strikes ?

tells You , on request, a full refund, rebook your flight to another date in the next 355 Days , or use it to fly to the value of your kitchen to a different destination.

If your flight was cancelled because the airline staff are striking, then this would be within the airline's control, and therefore You have a statutory right to either:

In some cases, passengers are entitled to additional compensation in cash for the inconvenience - But Only If You receive the message that your flight is affected, less than 14 Days prior to Departure .

ba pilots' strike, air travel, british airways

Source of news: bbc.com