Raving Fans: A Revolutionary Approach To . . .
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| Google books | books.google.com |
|---|---|
| Originally published | 1993 |
| Authors | Ken Blanchard |
| Sheldon Bowles | |
| Date of Reg. | |
| Date of Upd. | |
| ID | 2571299 |
About Raving Fans: A Revolutionary Approach To . . .
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans. " . . .