Service Breakthroughs photograph

Service Breakthroughs

Book by James L. Heskett
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Originally published 1990
Authors James L. Heskett
Date of Reg.
Date of Upd.
ID2233090
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About Service Breakthroughs

What Do Citicorp, UPS and Marriott have in common? They are "breakthrough" service providers, firms that changed the rules of the game in their respective industries by consistently meeting or exceeding customer needs and expectations. . . .

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